MSX International is looking for a Fleet Technical Specialist - Flying Doc to support dealers, authorized workshops, and technical centers across Europe. Your mission is to reduce vehicle downtime, solve complex technical problems, and ensure rapid, accurate fault resolution through both on-site and remote interventions.
What You'll Do
- Conduct field service and remote interventions to support dealers and technical centers, aiming to reduce vehicle standstimes and backlogs.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze problems on individual vehicles as well as systematic fault patterns affecting multiple vehicles, deriving immediate actions and corrective measures.
- Use OEM diagnostic tools for guided diagnostics, software updates, reprogramming, and parameterization.
- Interpret circuit diagrams, service manuals, and technical bulletins to identify root causes and define appropriate repair methods.
- Create clear technical reports, incident summaries, and action plans, preparing results for engineering, quality, and aftersales teams.
- Participate in the technical assistance process, managing cases, escalations, and closures while adhering to KPIs and service levels.
- Coordinate and support interdisciplinary teams at the repair site, conducting on-the-job training and knowledge transfer to technicians.
- Feed recurring problems and insights into knowledge databases and continuous improvement processes.
- Ensure safe working practices and cost-conscious decisions during diagnosis and repair support.
- Manage tools, equipment, and deployment logistics, maintaining accurate records of cases, time, and priorities.
What We're Looking For
- Proven experience in the automotive industry in areas like technical support, diagnostics, workshop operations, field service, or technical assistance at an OEM/importer.
- Practical experience solving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
- Experience collaborating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple locations or markets.
- Experience handling technical documentation, case reports, and training/coaching technicians.
- Solid theoretical and practical knowledge of modern vehicle systems (powertrain, chassis, ADAS, vehicle electronics, CAN/LIN/FlexRay, high-voltage systems if applicable).
- Confident in diagnostic methods (fault tree analysis, root cause analysis, guided diagnostics, software calibration/flash processes).
- Competent in reading and applying electrical schematics, service instructions, and OEM technical documentation.
- Knowledge of aftersales processes and KPIs (first-time-fix rate, throughput time, warranty/goodwill aspects).
- Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools.
- Competence in ECU programming, coding, and configuration; knowledge of software update processes and secure gateway access.
- Advanced use of multimeters, oscilloscopes, and measurement technology for signal tracing and testing.
- Ability to interpret and troubleshoot using electrical schematics and network communication (e.g., DTC analysis, live data, bus diagnosis).
- Strong technical writing skills: precise incident summaries, repair instructions, and knowledge articles.
- Confident handling IT tools (laptop-based diagnostics, remote support platforms, ticket/case management systems, MS Office or equivalent).
- Customer orientation and cost awareness: balancing quick problem resolution, quality, and cost control.
- Problem-solving and analytical thinking: structured analysis of complex technical problems and definition of pragmatic corrective actions.
- Communication: clear and concise oral and written communication for technicians, service managers, and engineering teams.
- Collaboration and coordination: effective support and leadership of interdisciplinary teams in workshops and technical centers.
- Training & knowledge transfer: ability to coach technicians, conduct on-the-job training, and create actionable knowledge articles.
- Organizational skills: deployment planning, time and priority management, and case steering across multiple locations and markets.
- Adaptability and openness: confident handling dynamic multi-brand environments and quickly learning new tools, procedures, and technologies.
- Initiative and self-reliance: independent work in field service, appropriate escalation, and consistent case closure.
- Attention to detail: accuracy in diagnosis, documentation, and adherence to safety and quality standards.
- Resilience and stress tolerance: reliable performance under time pressure and in complex or critical situations.
Nice to Have
- European field experience and multi-brand knowledge.
Technical Stack
- wiTECH POD, DiagBOX VCI, Multimeter, Oscilloscope, MS Office
Benefits & Compensation
- Professional development opportunities: Support for professional and personal growth.
- Work environment: A dynamic and supportive workplace.
- Work-life balance: Flexible working hours and home office options, 31 vacation days (including Christmas, New Year's Eve, and Rose Monday).
- Additional benefits: Company pension plan, health programs, and a subsidy for Urban Sports Club.
- Asset accumulation benefits from day one.
- Company car with IT equipment.
Work Mode
This role operates in a hybrid mode, combining field work across Germany and remote support.
MSX is an employer that promotes equal opportunities and explicitly welcomes applications from suitably qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity. As a user of the "Disability Confident" program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the position.
