Kin Insurance is hiring a First Notice of Loss Agent (FNOL)

Kin Insurance is looking for a First Notice of Loss (FNOL) Agent to serve as the critical first point of contact for customers experiencing a loss to their home. You will provide timely, empathetic guidance through the initial components of the claims process, ensuring accurate documentation and effective cross-functional communication.

What You'll Do

• Provide timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process.
• Gather and record key details from each call, ensuring all information is correctly documented in the appropriate claim file.
• Partner with other members of the Claims department to ensure accurate processing and prompt resolution of claims.
• Complete data-entry into client claims database or other business applications.
• Assist in filing new loss claims that have been reported, including confirming damages, DOL, and other conditions of the insured’s reported loss.

What We're Looking For

• Experience in a call-center style environment interacting with insureds while fulfilling cross-functional responsibilities.
• Familiarity with phone-systems and experience working within call queues with an understanding of how to triage information from customers in distress.
• Capability to fulfill data-entry requests in a timely and accurate manner.
• Experience in a customer-facing role entailing excellent service and communication.
• Training and experience working within a remote environment.
• A knack for adapting to changes and making an impact.
• Ability to work overtime and weekend shifts in the event of a catastrophic event.

Team & Environment

You will be a key member of our Claims department, partnering closely with colleagues to ensure seamless claim handling.

Benefits & Compensation

• Medical, Dental, Vision, Life Insurance and Disability Insurance options
• Employee Assistance Program
• Elective voluntary benefits (accident insurance, hospital indemnity, critical illness, legal assistance, pet insurance)
• Competitive salary and company equity through Restricted Stock Units (RSUs)
• 401K with company match of up to 4% of eligible earnings
• Flexible PTO for exempt employees (employees typically take 15-20 days annually)
• 8 company-observed holidays
• Paid parental leave program (100% salary continuation for up to 14 weeks for birthing parents and 8 weeks for non-birthing parents)
• Continuing education and professional development opportunities

Work Mode

This is a remote position open to candidates residing in: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, WI.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it.