Responsibilities
- Attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment.
- Delivering a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.
- Partnering directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux’s diverse product portfolio.
- Managing territory, customer service, technical execution, relationship building, sales support, collaboration, and revenue generation.
- Attending 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
- Traveling includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
- Participating in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
- Timely and accurate completion of service work orders, QA checklists, and internal training requirements.
- Maintaining an up-to-date calendar of availability and submitting travel expense reports regularly to avoid penalties.
- Following all company policies related to the use and upkeep of the assigned fleet vehicle.
- Maintaining spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
- Continuously improving technical and interpersonal skills, meeting annual priorities, and collaborating with sales and applications teams to enhance customer experience.
- Representing bioMerieux professionally, supporting trade shows as needed, and providing feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
- Performing all work in compliance with company quality procedures and standards.
Requirements
- Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
- 4 years related experience, including military experience will be accepted in lieu of a bachelor's degree.
- Have and maintain a valid driver’s license in state of residence.
- 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required.
- 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required.
Nice to Have
- Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems.
- Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight.
- Experience in a field service role.
- Experience with host/remote communications and network systems.
- Experience in the principles and practices of laboratory operations.
Work Arrangement
Hybrid
Additional Information
- Ability to remain in stationary position, often standing, for prolonged periods.
- Ability to ascend/descend stairs, ladders, ramps, and the like.
- Ability to wear PPE correctly most of the day.
- Ability to operate heavy machinery.
- Ability to adjust or move objects up to 50 pounds in all directions.
- Domestic travel required up to 90% of time.
