Carl Zeiss is hiring a Field Support Engineer II to install, repair, and perform preventative maintenance on specified ZEISS Meditec instrumentation. You'll represent the company within a designated service territory, working directly with customers to achieve high satisfaction and manage company-issued property.
What You'll Do
- Diagnose and repair all designated products within an assigned service territory, including performing preventative maintenance, installations, and upgrades.
- Schedule, create, verify, and/or modify customer visits by assessing needs, including financial impact and patient well-being.
- Complete and submit daily field service reports and weekly expense reports.
- Maintain spare parts inventory according to company guidelines and return specific spare parts as designated.
- Support revenue growth through the promotion and retention of service agreements.
- Interface with customers in a professional, pleasant, and calm demeanor, and instruct them on equipment operation and maintenance.
- Maintain company-issued test equipment, support tools, and spare parts.
- Install and maintain equipment at trade shows as requested.
What We're Looking For
- A minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.
- Ability to think through difficult customer issues and generate satisfactory results.
- Must be self-directed and able to work independently with limited management oversight.
- Strong verbal and written communication skills.
- Strong computer skills and the ability to pass required training to service fine mechanics and optics.
- Multiple project and time management skills.
- Extensive overnight travel is required by automobile and air.
- Ability to travel in the US and internationally for training, meetings, exhibit support, and coverage outside assigned territory.
- Ability to obtain sufficient credit to cover incurred business expenses.
- Position requires an average of four (4) hours driving per day for service calls.
- Must have a valid driver’s license and good driving record.
- On occasion, must be able to lift up to 50 pounds.
- Thirty percent of the average workday is spent standing or walking.
Nice to Have
- BS in Electronics, Engineering, Computer Technology, or related fields.
- A+ and Net+ certification.
Team & Environment
You'll work with your team, customers, management, and the Sales and Technical Support departments.
Benefits & Compensation
- Hourly Compensation: $31.00 - $39.00
- Medical, Vision, and Dental coverage
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Work Mode
This role is based locally within the United States, supporting designated territories in UT and CO.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer and provides Equal Employment Opportunity without unlawful regard to an Applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy, genetic predisposition, carrier status, gender expression or identity, or any other protected class or characteristic.
