About the Role
This role involves delivering on-site and remote technical support for advanced optical systems, diagnosing malfunctions, performing preventive maintenance, and guiding clients through proper equipment use to minimize downtime.
Responsibilities
- Diagnose and resolve technical issues with optical devices in the field
- Perform scheduled maintenance on precision instruments
- Collaborate with internal teams to escalate complex technical problems
- Document service activities and outcomes accurately
- Respond to customer support requests within defined timeframes
- Install and calibrate equipment according to specifications
- Provide training to clients on proper equipment operation
- Follow safety protocols during all field operations
- Maintain inventory of spare parts and service tools
- Ensure compliance with quality assurance standards
- Troubleshoot software and hardware integration issues
- Work independently with minimal supervision
- Adhere to service level agreements for response and resolution
- Communicate technical details clearly to non-technical users
- Support product upgrades and retrofits
- Utilize diagnostic tools to identify root causes
- Report recurring issues to engineering teams
- Participate in on-call rotation for emergency support
- Track time and expenses for service visits
- Follow up with customers post-service for satisfaction feedback
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model with field-based responsibilities
Team
Part of the technical support division focused on service delivery
Why Join Us
- Opportunities for professional development and technical certification
- Supportive team environment focused on collaboration and innovation
- Engagement in cutting-edge optical technology across diverse industries
What We Offer
- Comprehensive health and dental benefits
- Retirement savings plan with employer contribution
- Paid time off and statutory holidays
- Ongoing training and career advancement paths
Not available for this position
