Signify is hiring a Field Support Engineer to service and support our B2B customers to the highest levels of satisfaction. You will use our latest connected technology to provide next-level remote support and system optimization.
What You'll Do
- Handle technical claims and resolve incidents
- Perform diagnostics and root-cause determination
- Analyze and solve application failures and support software upgrades
- Provide remote customer support from our Eindhoven location
- Commission and optimize systems remotely
- Deliver installed base Maintenance Services
- Propose additional services, negotiating with customers on solutions and costs
- Provide training to customers upon request
- Improve functional excellence
What We're Looking For
- Native speaker of Dutch
- Professional proficiency in English
- A technical degree in electrical engineering, IT, or a similar field
- Willingness to learn about the technical service industry
- Customer-service mindset and strong communication skills
Nice to Have
- Experience from the lighting industry
Technical Stack
- Connected technology
Team & Environment
You will join the Signify Customer Services team, consisting of 12 driven Field & Remote Service/Support Engineers and Services Contract Managers.
Benefits & Compensation
- Coaching and mentoring
- Support for learning and progression
Work Mode
This is an onsite position based in Eindhoven.
Signify is dedicated to creating an inclusive environment where every voice is heard and valued, and we are committed to diversity and inclusion.
