About the Role
The role involves delivering on-site technical support, diagnosing and resolving equipment issues, and collaborating with teams to maintain high service standards and customer satisfaction.
Responsibilities
- Diagnose and resolve technical problems with field equipment
- Perform on-site installations and system configurations
- Conduct routine maintenance and inspections
- Respond to service requests in a timely manner
- Collaborate with internal teams to escalate complex issues
- Document service activities and outcomes
- Ensure compliance with safety and technical standards
- Provide training to customers on system operation
- Monitor equipment performance remotely when possible
- Support product upgrades and firmware updates
- Troubleshoot network and connectivity issues
- Maintain accurate service logs and reports
- Work within defined service level agreements
- Coordinate with logistics for spare parts
- Follow structured repair and replacement procedures
- Assist in root cause analysis for recurring faults
- Adhere to company quality assurance protocols
- Communicate technical details clearly to non-technical users
- Respond to emergency outages and critical failures
- Ensure tools and test equipment are calibrated and ready
- Support commissioning of new systems
- Participate in post-project reviews
- Follow environmental and disposal regulations
- Uphold customer confidentiality and data security
- Stay current with product and technology updates
Compensation
Competitive salary with performance incentives and benefits package
Work Arrangement
Hybrid with significant field presence; travel required
Team
Part of a regional technical support team reporting to a service manager
About the Team
This role is embedded within a dedicated field operations unit focused on rapid response and long-term system reliability.
What We Offer
Ongoing technical training, modern diagnostic tools, and a structured career path in technical service leadership.
Not available for this position
