Responsibilities
- Join the team on connection days to install the Momo BedSense, a plug-and-play bed sensor, in the rooms of long-term care residents.
- Make sure the devices are correctly configured in the app and ensure a reliable mesh network.
- Build trust with care staff and management through responsive and service-oriented support.
- Proactively gather feedback and identify opportunities to improve our service and system performance.
- Deliver clear and practical training sessions to care staff.
- Support teams in confidently integrating the technology into daily workflows.
- Explore and experiment with new training approaches to make sure the message is delivered most effectively.
- Conduct on-site service runs in long-term care homes to solve problems related to connectivity, IT, hardware, and software.
- Get to the bottom of things to make sure we understand the problem and collaborate with internal teams to find the right solution.
- Make your own schedule and travel planning, coordinate effectively with on-site teams, prepare necessary supplies, and complete follow-up documentation after each visit.
Requirements
- Minimum 5 years of experience in customer support, or a similar hands-on and client-facing role.
- Tech-savvy with strong troubleshooting skills.
- Great communicator and problem solver.
- Customer-first mindset; you enjoy helping people and building trust.
- A self-starter who works independently and takes ownership of tasks and outcomes.
- People-oriented person who can easily connect with caregivers and provide on-site training on how to use Momo.
- Strong communicator who keeps both the customer and the Momo team informed with timely updates.
- Hands-on, practical, and solution-oriented mindset.
- Comfortable working in dynamic environments where plans may change and the solution may not be obvious.
- Organized and structured in managing travel schedules, service visits, and follow-ups.
- Willing to travel extensively (>70% of your time) across Southern Ontario.
- Flexible to work outside standard hours when installations or urgent support require it.
- Valid driver’s license and car.
Benefits
- Competitive salary + flexible employee benefits plan.
- Make a real impact on healthcare workers through an innovative solution.
- Full-time 1-year contract with the intention to extend, travel expense reimbursement, and a flexible employee benefits plan.
- Annual trip to the Netherlands to get to know the company and bond with your colleagues overseas!
Work Arrangement
Remote (City/Region)
Additional Information
- Willing to travel extensively (>70% of your time) across Southern Ontario.
- Flexible to work outside standard hours when installations or urgent support require it.
- Of course, that flexibility goes both ways; if you work late, you can start later the next day.
- Valid driver’s license and car.
- Travel expense reimbursement.
