Techtronic Industries Power Equipment is hiring a Field Specialist to provide best-in-class support for our riding mower programs in the Nashville area. You will engage directly with customers and service centers in the field, acting as the primary technical expert and ensuring high levels of customer satisfaction.
What You'll Do
- Cover a large territory to provide riding mower customer support.
- Diagnose and repair TTI riding mowers in the field, visiting customer residences as needed.
- Recruit and train new service centers for riding mower repair programs.
- Train existing service centers within your territory on current and new mower models.
- Serve as a subject matter expert on riding mower programs.
- Visit service centers for repair assistance when required.
- Maintain constant communication channels with all internal TTI parties.
- Provide phone support for customers and service centers.
- Deliver performance reports as requested.
- Collaborate with engineering and project management on identified issues.
- Keep your company-provided work vehicle and tools organized and clean.
What We're Looking For
- You must be mechanically inclined.
- You must demonstrate problem-solving and critical thinking skills.
- You must have strong written and oral communication skills.
- You must have the ability and desire to satisfy consumers and end-users with minimal guidance.
- Empathy and the ability to relate to customers is necessary.
Nice to Have
- Prior presenting and/or training skills.
Team & Environment
You will work closely with the engagement center in Anderson, S.C.
Work Mode
This is a field-based role covering the Nashville area.
Techtronic Industries Power Equipment is an equal opportunity employer.
