Techtronic Industries Power Equipment (TTI) is looking for a Field Specialist - Riding Mowers to provide best-in-class support for our brand programs. In this role, you will be the key field-based expert, engaging directly with customers and service centers across your assigned territory to ensure exceptional product performance and service.

What You'll Do

Cover a large territory to provide comprehensive customer support for riding mowers.
Diagnose and repair TTI riding mowers directly in the field.
Recruit and train new service centers for our riding mower repair programs.
Train existing service centers within your territory on current and new mower models.
Serve as the subject matter expert for riding mower programs.
Visit customer residences to diagnose and repair mowers.
Visit service centers when needed to provide repair assistance.
Maintain constant communication channels with all internal TTI teams.
Conduct phone support for customers and service centers as required.
Provide detailed performance reports when requested.
Work with engineering and project management teams on identified issues.
Keep the company-provided work vehicle and tools organized and clean.

What We're Looking For

You must be mechanically inclined.
You must have strong problem-solving and critical thinking skills.
You must demonstrate excellent written and oral communication skills.
You must have the ability and desire to satisfy consumers and end-users with minimal guidance.
Empathy and the ability to relate to customers is necessary.