Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s)
Act as the primary point of contact between field technicians, customers, and internal teams
Manage service requests, work orders, and ensure timely completion of field operations
Track and report on service KPIs, SLAs, and field performance metrics
Maintain accurate records in internal systems
Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience
Support coordination of third-party service partners and subcontractors
Identify process improvements to increase field service efficiency and customer satisfaction
Escalate technical issues to engineering or product teams as needed
Ensure compliance with local regulations, health & safety standards, and company policies

Exceptional verbal and written fluency in English and Italian
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role
Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
Familiarity with vehicle electrical systems and hardware installation processes
Ability to read and interpret technical documentation and installation guides
Proficiency with service management platforms
Comfortable using data and reporting tools to track service performance
Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones
Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams
Detail-oriented with a proactive, solution-driven mindset
Ability to work autonomously in a fast-paced, remote environment
Customer-centric approach with a strong sense of accountability

Professional-level proficiency in French
Experience in telematics, fleet management, automotive, IoT, or a related technology sector

Remote (Worldwide)

12 Month Contract
Position is location-flexible within Europe
Candidates will not necessarily be based in the country they support
Remote work supported with reliable internet connection (minimum 50mb DL/10mb UL)
Virtual work supported with cloud-based applications, collaboration tools and asynchronous working
Flexible hybrid working model with option to work from office
English and Italian fluency required
Professional-level proficiency in French strongly preferred
Comfortable integrating AI usage in daily duties

Geotab is hiring a Field Services Coordinator (12 Month Contract)