About the Role
Role details below.
Responsibilities
- Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
- Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
- Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
- Provide contact information for service team for future service needs and parts needs.
- Ensure customers are comfortable with operational and safety procedures of their equipment.
- Complete service documentation of repairs made during the call and submit related trip expenses.
- Reports are complete, accurate, and submitted within 24 hours of job completion.
- Weekly expense reports and time sheets are also completed in an accurate and timely manner.
- All expenses incurred are handled in a cost-effective manner.
Requirements
- Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
- Significant mechanical aptitude is required.
- Strong electrical and mechanical experience is required.
- Pneumatic and machine shop skills are necessary.
- Must be able to respond and adjust to changing or new situations.
- Must be willing to work outside normal business hours, including some weekends as required.
- Must be able to travel with little notice as customer demands require.
- Must have the ability to work independently.
- Must provide excellent customer service.
- Must work well in high stress environments.
- Must maintain professionalism and excellent customer service.
Benefits
- Annual profit-sharing bonus
- Per diem allowance
- Industry leading medical, dental, & vision benefits
- Flexible spending accounts
- 401K match with immediate vesting
- Student debt assistance program
- Tuition reimbursement
- Employer-paid life insurance and disability coverage
- Paid training
- Company car with insurance, maintenance and fuel card
- Regular availability of overtime
- Double time for weekend work
- Generous PTO
- Volunteer time off
- Travel points for personal use
Compensation
Annual profit-sharing bonus. Per diem allowance, Double time for weekend work, Regular availability of overtime
Work Arrangement
On-site
