Milano, Italy Remote (City) Full-time

CSA Group is hiring a Field Service Representative (m/f/d) - North East Italy

About the Role

What You'll Do

Perform regular factory inspections—both on-site and remotely—at authorized manufacturing facilities to verify continued compliance with certification requirements. Select and assess representative product samples to confirm adherence to applicable technical standards and certification reports.

Review quality assurance processes, testing records, and production documentation to ensure consistency with approved procedures. Prepare detailed inspection reports, including Factory Inspection Reports (FIR), Initial Factory Evaluations (IFE), and product assessments, following established protocols.

Evaluate past non-conformances to confirm resolution and, under supervision, determine appropriate corrective actions and timelines. Make informed judgments on whether deviations require shipment holds, re-evaluation, or mark withdrawal. Maintain regular communication with clients to provide updates, respond to inquiries, and support record updates such as changes in company details.

Requirements

  • Hold a degree in Electrical, Mechanical, or Chemical Engineering, or possess equivalent qualifications such as a licensed electrician with relevant experience
  • Engineering bachelor’s degree with at least two years of applicable field experience
  • Ability to interpret technical drawings, test data, and engineering specifications
  • Proficient in using calibrated measuring tools, high-voltage test equipment, and standard hand tools
  • Experience with laboratory instrumentation and general lab practices related to product verification
  • Strong written and spoken English communication skills
  • Capable of managing multiple assignments, shifting schedules, and deadlines with minimal supervision
  • Willingness and ability to travel frequently (up to 75%) with short notice
  • Comfortable working independently from a home office setup
  • Skilled in conflict resolution and handling challenging client interactions professionally

Preferred Qualifications

  • Prior experience in a related industry sector
  • Proficiency in an additional European language

Benefits

  • Varied and technically engaging work
  • Flexible working hours with remote work options
  • Access to fitness and wellness initiatives
  • Comprehensive pension plan
  • Permanent employment with long-term stability
  • Competitive benefits package
Required Skills
Electrical EngineeringMechanical EngineeringChemical EngineeringLicensed ElectricianHigh Voltage TestingCalibrated Measurement InstrumentsLaboratory InstrumentationHand ToolsRemote WorkIndependent WorkCommunication Skills Electrical EngineeringMechanical EngineeringChemical EngineeringLicensed ElectricianHigh Voltage TestingCalibrated Measurement InstrumentsLaboratory InstrumentationHand ToolsRemote WorkIndependent WorkCommunication Skills
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About company
CSA Group

CSA Group is a global leader in standards development, testing, and certification, dedicated to advancing safety, sustainability, and innovation. As a trusted organization, we provide product testing and certification services across diverse industries, helping businesses meet regulatory requirements and gain access to global markets.

We develop standards that address societal challenges such as climate change, decarbonization, and future-ready infrastructure. Our services include functional safety evaluation, cybersecurity, energy efficiency verification, and personnel certification, supporting industries ranging from healthcare and construction to information technology and transportation.

Operating worldwide, CSA Group combines technical expertise with a mission-driven approach to create safer, more sustainable solutions for people and the planet.

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Posted a month ago