What You'll Do
In this remote role, you’ll serve as the first point of contact for members, clients, and facilities, managing a steady flow of inbound calls each day. You can expect to handle between 60 and 80 calls daily, with increased volume at the start of the week. As your skills grow, you’ll take on more complex responsibilities, reflecting your progress and development.
You’ll represent the organization with professionalism and care, ensuring each interaction supports the mission of removing obstacles to healthcare access. Working from home, you’ll maintain a consistent and reliable presence in a quiet, distraction-free environment.
Requirements
- Current residency in Florida is required
- At least one year of experience in a call center environment
- Six months of customer service experience
- Proficiency with computers, typing, and navigating digital systems
- High-speed internet connection with minimum 3 mbps upload and 30 mbps download speeds
- Hardwired internet connection—wireless hotspots or air cards are not permitted
- A dedicated, quiet workspace free from interruptions or caregiving duties
Benefits
- Medical, dental, and vision insurance coverage
- Life and disability protection plans
- 401(k) retirement plan with company match
- FSA and HSA savings options
- Wellness initiatives with incentives
- Voluntary and supplemental insurance plans
- Immediate access to earned wages
- Paid time off and paid holidays, including a birthday holiday
- Parental leave for new parents
- Reimbursement for continuing education
- Discount program for employees
- Career advancement opportunities
- Specialized training through the Art of Client Communication program
- Internal development tracks via the Bench and Tech Bench programs
