As a Customer Care Representative, you'll serve as the primary point of contact for members, clients, and facilities through inbound phone support. Working remotely from your home in Florida, you’ll handle a steady flow of calls—typically between 60 and 80 per day—with increased volume at the start of the week. Your ability to navigate systems quickly and deliver clear, accurate assistance is key to maintaining service excellence.
What You’ll Do
- Respond to incoming calls with professionalism and efficiency
- Resolve inquiries from members and facility partners using internal resources
- Progress into more complex responsibilities as you build experience
- Maintain a reliable, distraction-free workspace free from caregiving duties
What You Need
- Current residency in Florida
- At least one year of experience in a call center environment
- Six months of direct customer service experience
- Proficient typing and computer skills with strong navigation abilities
- High-speed internet connection (minimum 3 mbps upload, 30 mbps download)
- Hardwired internet connection required—wireless air cards are not permitted
Benefits & Support
- Health, dental, and vision coverage
- Life and disability insurance options
- 401(k) plan with company match
- FSA and HSA savings accounts
- Wellness incentives and paid time off
- Continuing education reimbursement
- Career advancement programs and skill development resources
- Pay on demand access
- Discounts through the MTM Perks program
Our Values
We operate on principles of integrity, collaboration, and client-centered service. We value diverse perspectives and are committed to equitable treatment for all employees and applicants. As part of our inclusive culture, we encourage professional growth and recognize individual contributions.
This position pays $14.00 per hour and is fully remote for residents of Florida. Candidates must have a quiet, dedicated workspace to ensure call quality and consistency.
