Abbott Diagnostics is seeking a Field Service Engineer to provide comprehensive technical support solutions. In this role, you will deliver installation, corrective, pre-emptive, and proactive maintenance for diagnostic division customers, focusing on troubleshooting complex instruments and achieving key performance metrics.
What You'll Do
- Represent Abbott Diagnostics to its customers by providing on-site technical support.
- Troubleshoot and resolve customer complaints on a minimum of five increasingly complex instruments.
- Perform and schedule routine preventive maintenance, installations, and updates.
- Provide on-site critical account support inside and outside of district boundaries.
- Manage time, territory, and inventory while handling standby and after-hours responsibilities.
- Support the on-call rotation and travel for territory support and training.
- Maintain ownership of customer issues until successful escalation or handoff.
- Provide superior customer service and build loyalty by proactively managing high-stress situations.
- Partner cross-functionally to achieve customer satisfaction and business goals.
- Achieve established business metrics including service sales, cost of service, and key performance indicators.
- Champion the use of remote support tools to proactively improve instrument uptime.
- Proactively improve expertise through continuous learning and certifications.
- Provide direction and develop mentoring skills to mentor other Field Service Representatives.
- Follow the Quality System by documenting complaint resolution accurately and promptly.
- Understand and practice regulatory and compliance procedures.
- Maintain a safe work environment following laboratory safety guidelines.
What We're Looking For
- Bachelor’s degree or equivalent relevant experience.
- Willingness to travel up to 50%.
- A valid Driver’s License.
Nice to Have
- A Bachelor’s Engineering Degree in Bio Medical, Electrical, Mechanical, or Medical Technology.
- Practical experience interfacing directly with customers.
Team & Environment
You will report to a Service Manager and work effectively within a diverse and dynamic team environment to support district business objectives.
Benefits & Compensation
- Compensation: $22.45 – $44.85/hour.
- Career development with an international company.
- Free medical coverage in the Health Investment Plan (HIP) PPO medical plan (employees can qualify).
- Excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement.
- Freedom 2 Save student debt program.
- FreeU education benefit—an affordable path to a bachelor’s degree.
Work Mode
This is a remote position based in one of the following California locations: South San Francisco, Burlingame, or Santa Clarita.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
