Responsibilities
- Travel to metropolitan, regional, and remote customer sites, including interstate travel requiring flights and overnight stays
- Perform troubleshooting, servicing, repair, and preventative maintenance of X-ray and detection equipment
- Diagnose mechanical, electrical (≤24V), and electronic faults using tools such as multimeters and system software
- Replace and repair mechanical components (belts, rollers, motors) and handle heavy equipment using lifting aids
- Install and commission new equipment alongside internal teams and external stakeholders
- Conduct inspections, cleaning, de-greasing, and internal equipment servicing
- Manage reactive maintenance and respond to service requests within agreed KPIs
- Complete service documentation, reports, and maintain accurate system records for parts usage
- Support warehouse processes and update inventory tracking systems
- Participate in team meetings, safety briefings, and ongoing training
- Provide customer support both on-site and remotely, including being part of an on-call roster
- Maintain tools, equipment calibration, and a clean work environment
Requirements
- Ability to travel to customer sites including interstate with overnight stays
- Experience performing troubleshooting, repair, and preventative maintenance of technical equipment
- Ability to diagnose mechanical, electrical (≤24V), and electronic faults
- Proficiency using diagnostic tools such as multimeters and system software
- Experience replacing and repairing mechanical components such as belts, rollers, and motors
- Ability to handle heavy equipment using lifting aids
- Experience installing and commissioning technical equipment
- Ability to conduct equipment inspections, cleaning, and de-greasing
- Experience managing reactive maintenance within defined KPIs
- Ability to complete service documentation and maintain system records
- Experience supporting warehouse processes and inventory tracking systems
- Willingness to participate in team meetings, safety briefings, and training
- Ability to provide on-site and remote customer support
- Participation in an on-call roster
- Maintenance of tools, equipment calibration, and clean work environment
Work Arrangement
On-site — metropolitan, regional, remote customer sites, interstate
Additional Information
- Frequent travel required, including flights and overnight stays
- Work involves access to high-security customer environments
- Role requires handling of heavy equipment using lifting aids
- On-call roster participation required
- Strong teamwork and autonomy required
- Customer interaction is a key component of the role
