Dell Technologies is hiring a Field Service Engineer to deliver outstanding on-site support and create a great customer experience. You will collaborate with peers and apply technical expertise, diagnostic tools, and analytical practices to provide seamless, responsive service.
What You'll Do
- Triage issues with direction from Dell support
- Execute plan of action from Dell Domain Engineer/L3 using Teams, Email, and Phone
- Document POA results, logs, and service report to Dell via case email
- Perform reseating, swapping, or replacing parts and upgrade firmware as needed
- Conduct server testing and validation by running diagnostics and capturing logs
What We're Looking For
- 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
- Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
Nice to Have
- Dell EMC Proven Professional Specialist Level certification (e.g., CPSD or PowerEdge)
- Industry certifications: CompTIA Tech+, A+, Security+, Network+, or Networking certifications like CCNA
Team & Environment
You will be part of the Field Service Team, providing on-site support at client locations with concentrated asset deployments.
Benefits & Compensation
- Salary range: $65,000 - $84,000
Work Mode
This is an onsite position based in Memphis, Tennessee.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
