Responsibilities
- Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
- Coordinate and perform system and hardware delivery and installation
- Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
- Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
- Support Intuitive teams as required to facilitate company objectives; eg. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc...
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
- Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management
- Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required
Requirements
- expertise in electro-mechanical systems
- specialized training
- excellent customer service and communication skills
- knowledge and implementation of O.R. protocol and HIPAA standards
Work Arrangement
On-site
Additional Information
- Ability to Travel ~60% within the travel and expense policy
- Reside within 30 miles of assigned territory location
- Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management
