What You'll Do
Design and lead comprehensive training programs for field technicians, blending classroom instruction with practical, on-site learning. You'll cover fiber optic installation, splicing, testing, and safety protocols using a mix of in-person labs, virtual platforms, and peer coaching. Develop and update training manuals, SOPs, and digital content to reflect evolving technologies and operational standards.
Deliver technical guidance during live fiber projects, offering real-time troubleshooting and performance feedback. Conduct field visits to observe and evaluate technician work, then use those insights to refine training approaches. Track individual progress, maintain certification records, and report outcomes to leadership. Identify skill gaps and collaborate on performance improvement plans, ensuring training translates into measurable field results.
Support operational readiness by operating equipment such as bucket trucks, trenchers, and excavators. Perform pre- and post-operation checks, manage traffic control setups, and follow strict load capacity guidelines. Work both indoors and outdoors, often traveling between sites, with flexibility for overtime, weekends, or on-call duties as needed.
Requirements
- Must be eligible for employment in the U.S. without sponsorship and at least 18 years old
- High School Diploma, GED, or equivalent; technical certification or relevant experience required
- Valid driver’s license with clean driving record per fleet insurance standards
- Minimum of three years of hands-on experience in fiber optic installation, splicing, testing, and maintenance
- Proven ability to create and deliver training in both live and virtual formats
- Experience mentoring or onboarding technical staff
- Strong understanding of safety compliance, SOPs, and quality assurance
- Proficiency with tablets, mobile apps, GPS systems, and Learning Management Systems (LMS)
- Competence in MS Office (Teams, Word, Excel, PowerPoint) and teleconferencing tools
- Ability to distinguish colors and audible tones for system diagnostics
- Effective communication skills in English, both verbal and written
- Willingness to travel and work non-standard hours as required
Preferred Qualifications
- Prior experience as a trainer or mentor for field teams
- Hold a recognized training certification (e.g., ATD, CPTM, Train-the-Trainer)
- OSHA certification or willingness to obtain through employer training
- Spanish language proficiency is a plus
Benefits
- 100% company-paid medical and dental coverage
- Free fiber internet service for employees
