Hybrid USD 208,600 – 333,200 / year

Ciena is hiring a Field Application Engineer Interconnect

Responsibilities

  • Deliver technical pre-sales leadership for interconnect products targeting hyperscale data centers, original equipment manufacturers, and high-performance computing ecosystems.
  • Lead laboratory setup, troubleshooting, cross-vendor compatibility testing, system configuration, and performance validation activities.
  • Convert customer infrastructure designs and technical needs into actionable product requirements and strategic planning inputs.
  • Assist in pricing evaluations, technical documentation, marketing assets, regulatory compliance materials, and solution customization.
  • Collaborate with business development and client teams to guide complex design wins from initial assessment through volume deployment.
  • Act as the main technical contact for proof-of-concept initiatives, interoperability testing, compliance certification, and early-stage rollouts.
  • Conduct technical training sessions, product demonstrations, system architecture reviews, and executive-level briefings.
  • Supply insights on competitive offerings, industry shifts, and advancements in silicon and optical technologies to shape product lifecycle planning.
  • Support post-sale technical issue resolution by coordinating with research, development, and quality assurance teams during ramp-up phases.
  • Represent customer needs while aligning with product strategy, roadmap priorities, and business objectives.

Benefits

  • Health insurance coverage including medical, dental, and vision
  • Retirement savings plans with employer match: 401(K) in the USA and DCPP in Canada
  • Employee Stock Purchase Program enrollment
  • Confidential counseling and support services through an Employee Assistance Program
  • Paid company holidays
  • Paid sick leave entitlement
  • Accrued vacation time
  • Paid Family Leave and additional qualified leave types

Compensation

Discretionary incentive bonus for non-sales roles; sales roles eligible for commission structure

Work Arrangement

Hybrid

Team

Works closely with engineering groups, business development, account management, R&D, sustaining engineering, and quality assurance teams

Other

  • Up to approximately 30% travel required, including visits to customer labs, interoperability events, and global team meetings.
  • Non-sales employees may receive a discretionary performance bonus; sales staff may earn sales commissions.
  • Comprehensive benefits include medical, dental, and vision insurance, retirement plans with company match (401(K)/DCPP), ESPP, EAP, paid holidays, sick leave, and vacation.
  • Compliance with all applicable regulations concerning Paid Family Leave and other statutory leave entitlements.

Not specified

Required Skills
Customer Support
About company
Ciena
The global leader in high-speed connectivity.
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Posted 5 months ago