Responsibilities
- Deliver high-quality customer support by responding to inquiries via phone and email about FHA lending rules and processes.
- Leverage industry expertise to find accurate responses in internal knowledge systems to address client questions.
- Adhere to established protocols across multiple systems, subjects, and communication methods.
- Record all client interactions accurately in the designated database.
- Stay current with evolving FHA mortgage policies and operational updates.
Benefits
- Medical, dental, and vision insurance coverage
- Life insurance plan
- 401k retirement savings plan
- Flexible spending accounts for health, dependent care, and commuting expenses
- Paid leave and recognition of federal and state holidays
