Job Function:
The FCS Application Engineer provides technical support and product expertise for mono-couplings, multi-couplings, robotic tool changers, and quick mold change systems. The individual must handle daily technical inquiries, assist sales teams with customer engagements, recommend suitable products or collaborate with R&D in developing custom solutions for unique applications, and create tailored quotations. Additionally, the position involves collaborating with European factory representatives to ensure project alignment and success.
Reports to:
FCS Applications Manager – North America
Responsibilities and Objectives:
• Handle day-to-day technical questions from salesmen, customer service and customers about the mono-coupling, multi-coupling, robotic tool changer, and quick mold change product lines
• Be available during work hours to assist outside sales team on virtual and in-person customer meetings that require expert level product knowledge
• Assist potential customers in determining which specific products best fit the customer’s application from a standard product portfolio
• Coordinate with the customer, engineering, & outside sales teams to develop customized solutions for applications that the standard product portfolio do not fit
• Prepare quotations for customized products while balancing the best fit for the customer application & cost effectiveness
• Liaison with European factory representatives on open projects
• Adheres to all safety, quality and environmental standards
Apply on company website 201 Parkway West, Duncan Hybrid Full-time