Responsibilities
- Lead end-to-end delivery of multiple concurrent ICT projects
- Manage project scope, budgets, risks, timelines, and reporting
- Coordinate internal technical teams, software developers, and service delivery resources
- Run project kick-offs, client meetings, and stakeholder communications
- Track milestones, actions, issues, and project profitability
- Ensure projects are delivered on time, within budget, and to a high standard
- Maintain accurate project documentation and reporting within ConnectWise PSA
- Drive continuous improvement through scalable processes and repeatable methodologies
- Manage competing priorities across multiple projects
- Maintain resource planning and utilisation across delivery teams
- Keep project documentation and customer deliverables current and accurate
- Build trusted relationships with clients and stakeholders
- Act as the primary escalation point for project delivery issues
- Understand customer challenges and proactively deliver solutions
- Communicate confidently across technical and non-technical audiences
- Ensure smooth project handovers to customers or managed services teams
- Manage customer expectations and resolve delivery challenges effectively
- Champion customer success throughout the project lifecycle
- Develop strong knowledge of Lancom’s technology solutions and platforms
- Contribute to internal process and technical documentation
Requirements
- Bachelor’s Degree in Computer Science, Engineering, or related field
- Minimum 4 years’ ICT Project Management experience, ideally within an MSP environment
- Proven experience delivering complex technical projects to deadline and budget
- Strong understanding of AWS, Azure, and Microsoft 365 environments
- Excellent communication, stakeholder management, and problem-solving skills
- Highly organised with strong commercial awareness and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Nice to Have
- Project Management certifications such as PRINCE2, PMP, CAPM, Agile, or CompTIA Project +
- Cloud certifications including AWS or Microsoft Azure
Benefits
- Flexible working arrangements – 2 days WFH
- Health insurance
- Clear career progression pathways
- Exposure to meaningful, enterprise technology projects
- Supportive, collaborative team culture focused on growth and innovation
Work Arrangement
Hybrid
