Harlow's Casino Resort and Spa is looking for an Events Concierge to join our team and deliver outstanding service to our guests and event attendees. You will serve as a key liaison, ensuring every event detail is managed with precision and a high standard of care.
What You'll Do
- Act as the primary point of contact for guests and clients during events, providing exceptional service.
- Coordinate event logistics, including room setup, guest accommodations, and vendor communication.
- Anticipate guest needs and proactively resolve any issues that arise to ensure a seamless experience.
- Maintain a detailed knowledge of the resort's facilities, services, and event schedules.
- Assist with the execution of event timelines and ensure all planned activities run smoothly.
What We're Looking For
- Proven experience in a customer-facing role within hospitality, events, or a related service industry.
- Strong interpersonal and communication skills, with the ability to interact professionally with a diverse clientele.
- Excellent organizational abilities and a keen attention to detail.
- Ability to remain calm under pressure and solve problems efficiently.
- A flexible schedule, including availability for nights, weekends, and holidays as required by event schedules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
