About the Role
Role details below.
Responsibilities
- Diagnose and repair electrical charging infrastructure with precision using advanced tools and techniques, from computer diagnostics to basic electrical repairs
- Maintain meticulous records for all repairs and installations and coordinate seamlessly with third parties/vendors to ensure flawless project execution
- Ensure all services and projects are completed on time, within scope, and budget, with a keen focus on resource allocation and client satisfaction
- Proactively offer clients additional services, including service agreements, preventative maintenance plans, InControl monitoring software, and other revenue-generating items
- Create warm leads for the sales team to explore opportunities for selling additional EV chargers and ask for referrals to expand our customer base
- Adhere to all safety protocols and procedures to ensure a safe working environment
- Maintain a high standard of safety practices while working with high voltage and in various environmental conditions
- Track charging infrastructure performance, provide detailed progress reports, and escalate issues to management as needed
- Uphold the highest standards of professionalism at client sites and foster strong relationships with third parties/vendors
- Continue developing your expertise through ongoing training and certifications provided by InCharge Energy
Requirements
- 2+ years of hands-on experience in electrical, EV, or a related client-facing role
- Associate’s degree or certification in a relevant technical field
- Valid driver’s license, with a clean driving record and ability to travel 75%+ within your assigned territory and nearby regions; occasional travel across the U.S. may be required
- Must provide and maintain your own set of hand tools necessary to perform the duties of the role
- Flexibility to work occasional overtime or adjusted hours to support service schedules and customer needs
- Must maintain a clean driving record and comply with all company vehicle and safety policies
- Proven ability to troubleshoot electrical and mechanical issues effectively
- Self-starter with a proactive attitude and adaptability to start-up environments
- Excellent communication skills and attention to detail
Nice to Have
- Journeyman’s license or higher, or formal electrical training, is strongly preferred
- Strong knowledge of electric vehicle charging systems, electric vehicle technology, and electrical systems
Benefits
- Receive a company vehicle to use for work purposes, equipped with GPS tracking for safety and accountability
- Ongoing training and certifications provided by InCharge Energy
Work Arrangement
Remote (City/Region)
Additional Information
- Must be comfortable independently operating a vehicle for extended periods and flying domestically for work-related travel
- Physical and environmental demands include: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders
