Apna is looking for an EUC/IT-Support Engineer- L1 to ensure smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing user experience across macOS, Windows, and mobile platforms.
What You'll Do
- Support Apna's IT Operations.
- Address user tickets related to hardware, software, and networking issues.
- Ensure timely patching, software installations, and updates on end-user devices.
- Conduct remote troubleshooting and resolve technical issues.
- Set up and configure laptops, desktops, and mobile devices for new joiners.
- Build software packages and manage Mac, Windows, and iOS/Android devices through MDM.
- Coordinate with L2/L3 teams for escalations and follow-ups.
- Responsible for managing assets, inventory details, regular update of all assets transactions and sharing MIS reports.
What We're Looking For
- 2-3 years of relevant Service desk experience.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira.
- Good troubleshooting skills for laptops, mobile devices, and basic network issues.
- Knowledge of AV/VC systems and peripherals.
- Strong customer service mindset and willingness to learn.
- Ability to work in a fast-paced, collaborative environment.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc).
- Troubleshoot client software and basic network connectivity problems.
- Ability to perform remote troubleshooting and provide clear instructions.
- AV/VC deployment experience (Polycom, Zoom/BlueJeans).
- Good Communication Skills.
Nice to Have
- Exposure to MDM tools like Jamf, Intune, or Kandji.
Technical Stack
- Google Workspace
- Slack
- Microsoft 365
- Jira
- Jamf
- Intune
- Kandji
Team & Environment
You will be part of the End-User Computing department, reporting to the EUC Lead.
Benefits & Compensation
- Compensation: 3-4L
Work Mode
This role is onsite at our Bangalore (Domlur) location.
Apna is an equal opportunity employer.
