Bengaluru, Karnataka, India On-site

Oscar Medical Group / Oscar Health is hiring an EUC/IT-Support Engineer- L1

About the Role

Apna is looking for an EUC/IT-Support Engineer- L1 to ensure smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing user experience across macOS, Windows, and mobile platforms.

What You'll Do

  • Support Apna's IT Operations.
  • Address user tickets related to hardware, software, and networking issues.
  • Ensure timely patching, software installations, and updates on end-user devices.
  • Conduct remote troubleshooting and resolve technical issues.
  • Set up and configure laptops, desktops, and mobile devices for new joiners.
  • Build software packages and manage Mac, Windows, and iOS/Android devices through MDM.
  • Coordinate with L2/L3 teams for escalations and follow-ups.
  • Responsible for managing assets, inventory details, regular update of all assets transactions and sharing MIS reports.

What We're Looking For

  • 2-3 years of relevant Service desk experience.
  • Familiarity with Windows and macOS operating systems.
  • Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira.
  • Good troubleshooting skills for laptops, mobile devices, and basic network issues.
  • Knowledge of AV/VC systems and peripherals.
  • Strong customer service mindset and willingness to learn.
  • Ability to work in a fast-paced, collaborative environment.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc).
  • Troubleshoot client software and basic network connectivity problems.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • AV/VC deployment experience (Polycom, Zoom/BlueJeans).
  • Good Communication Skills.

Nice to Have

  • Exposure to MDM tools like Jamf, Intune, or Kandji.

Technical Stack

  • Google Workspace
  • Slack
  • Microsoft 365
  • Jira
  • Jamf
  • Intune
  • Kandji

Team & Environment

You will be part of the End-User Computing department, reporting to the EUC Lead.

Benefits & Compensation

  • Compensation: 3-4L

Work Mode

This role is onsite at our Bangalore (Domlur) location.

Apna is an equal opportunity employer.

Required Skills
Google WorkspaceSlackMicrosoft 365JiraJamfIntuneKandjiEndpoint ManagementMDMIT SupportTicketing SystemsWindowsmacOS
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About company
Oscar Medical Group / Oscar Health

Oscar Medical Group is refactoring healthcare and the healthcare delivery system to help members achieve their healthcare goals in a personalized way.

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Job Details
Category infrastructure
Posted 8 months ago