The EUC Engineer provides high-quality technical solutions for end-user devices within managed services, focusing on cloud and hybrid implementations using Microsoft Modern Workplace tools. Reporting to the EUC Manager, the role acts as a bridge between support engineers and senior architects, ensuring solutions are scalable, sustainable, and thoroughly documented.
Responsibilities
- Deliver reliable technical solutions for end-user devices to managed services clients
- Onboard and support cloud and hybrid environments using Microsoft Modern Workplace platforms
- Manage devices using Microsoft Endpoint Manager, including Intune, SCCM, and Autopilot
- Serve as the primary technical expert for End User Computing within the team
- Design long-term, scalable solutions rather than temporary fixes
- Maintain comprehensive documentation and consistent operational processes
- Act as a key liaison between frontline support and senior technical architects
Requirements
- Solid technical background in cloud services
- Strong verbal and written communication abilities
- Proven experience collaborating and analyzing to enhance end-user technology environments
- In-depth knowledge of Microsoft technologies such as Windows 10 and 11, Endpoint Manager (Intune, ConfigMgr, Autopilot), Microsoft Azure/Azure AD, and Microsoft 365
- Hands-on experience managing Apple devices (iOS and macOS) and Android platforms
- Comprehensive understanding of Windows desktop client administration
- Proficiency in PowerShell for scripting and automation tasks
- Foundational knowledge of networking concepts and protocols
- Ability to manage multiple tasks effectively under pressure
- Strong time management and analytical problem-solving skills
- Minimum of three years in a 3rd line or equivalent technical support position
- Experience handling Incident, Problem, and Change Management in complex IT environments
- Microsoft certifications or a commitment to obtain MS-102, MD-102, AZ-104, SC-900, or AZ-140
Nice to Have
- Familiarity with Microsoft security-related products
- Knowledge of ITIL v3 or v4 frameworks
- Experience with Azure Virtual Desktop (AVD) and Windows 365 technologies
- Prior experience supporting multiple clients in an international setting
Tech Stack
Microsoft 365, Windows 10, Windows 11, Endpoint Manager, Intune, System Center Configuration Manager (SCCM), Autopilot, Microsoft Azure, Azure AD, PowerShell, iOS, macOS, Android, AVD, Windows 365
Benefits
- Work from home contract
- Provision of modern, appropriate technology for role execution
- Strong emphasis on learning and professional development
- Two paid days annually for volunteering in alignment with company values
- English language instruction with native speakers
- Multisport card
- Private healthcare coverage
- Death in Service Life Assurance
Work Arrangement
onsite — Work from home contract
Team
Reports to: EUC Manager
- Positive and proactive mindset
- Systematic approach to resolving technical challenges
- Collaborative working environment
- Ability to perform under pressure to meet delivery deadlines
- Commitment to following established processes and procedures
Additional Information
- Two paid leave days per year are provided for volunteering in areas consistent with company values
- English classes are delivered by native speakers
