Responsibilities
- Oversee Workday tenant setup, business workflows, and system configurations.
- Direct update deployments, release cycles, and system improvements.
- Keep documentation, configuration manuals, and training resources current.
- Assess and deploy new Workday functionalities to enhance organizational value.
- Act as technical expert for resolving advanced Workday problems.
- Educate and empower Tier 1 and Tier 2 support teams for efficient issue resolution.
- Handle ticket queues and address difficult system malfunctions.
- Chair the Workday change control committee involving HR, Finance, and IS representatives.
- Support decision-making processes for system modifications and upgrades.
- Share updates, obtain approvals, and execute changes with organizational consideration.
- Encourage user adoption and clear communication regarding Workday updates.
- Oversee vendor interactions and external support to improve system efficiency.
