Responsibilities
- Manage larger multi-facility initiatives for Big Ass Fan’s enterprise accounts.
- Provide regular updates to internal and external stakeholders while maintaining excellence on each individual job.
- Foster positive relationships with key stakeholders of assigned strategic accounts.
- Take full ownership and drive all aspects of installation including scheduling, contractor management, technical assistance, and quality assurance.
- Understand project scope and organize project documents including facility layouts/photos, structural engineering reports, electrical drawings, permits, purchase orders, and invoices.
- Establish and maintain open customer communication in conjunction with sales.
- Schedule installation dates by coordinating with subcontractors and customers based on availability and preferred timeframes.
- Provide sales with install price quotes for jobs needing labor/material outside normal scope of work.
- Facilitate the setup of installer site visits as needed.
- Work with all BAF departments in a professional and friendly manner to resolve any technical issues with installations.
- Manage project scope by ensuring any changes and change orders are documented and approved by customers.
- Review completed installations for accuracy to be sure required procedures and methods were followed.
- Process and manage installer invoices and paperwork with efficiency and accuracy.
- Work on special projects related to project services as assigned.
Requirements
- Bachelor’s degree required
- Ability to work in a team atmosphere with little supervision and establish excellent internal and external working relationships
- Motivated self-starter with strong leadership skills
- Adept at concurrently managing multiple projects
- Excellent communication skills; communicate effectively with all personnel within the organization as well as external customers and contractors
Nice to Have
- General electrical and/or mechanical experience a plus
- Especially contracting
Work Arrangement
Hybrid
Team
Structure: Reports to supervisor; works with Enterprise Sales team, subcontractors, and multiple internal departments including technical, installation, and project services teams.
Additional Information
- Onsite 4-day FANdamentals training in Lexington, KY required during onboarding.
- Travel expected as part of the role.
- Must understand and comply with OSHA and ISO 9001 standards and procedures.
- Expected to apply safe work methods in hazardous and non-hazardous environments.
- Must report unsafe work conditions or equipment operation to supervisors immediately.
- Safety rules must be observed at all times.
- Accommodation available for disabilities via email or phone.
