Requirements
- 5+ years of experience in enterprise delivery, technical program management, professional services, or an equivalent client-facing implementation role.
- Demonstrated end-to-end delivery ownership, with a track record of leading complex software or AI projects from scope through launch with on-time, high-quality outcomes.
- Strong client-facing skills with the ability to build trust, manage expectations, and communicate clearly with both technical and non-technical audiences.
- Technical fluency - comfortable discussing architecture, APIs, data flows, integration patterns, and model outputs (without needing to be an engineer).
- Deep experience with structured project management, including agile frameworks, roadmap planning, sprint execution, risk management, and dependency mapping.
- Proven ability to orchestrate cross-functional teams across Product, Design Engineering, QA, and Customer Success to keep workstreams aligned and moving.
- Outcome-oriented mindset focused on business impact, measurable results, and successful customer adoption rather than task completion.
- Strong problem-solving skills and adaptability, with the ability to navigate ambiguity, remove blockers, and manage shifting priorities.
- Excellent communication skills, including the ability to distill complex updates into clear narratives for executives and senior stakeholders.
- Commitment to operational excellence, including developing repeatable delivery playbooks, scalable processes, KPIs, and templates.
Team
Team size: 100+. Structure: remote-first company
Additional Information
- We are a remote-first company! We have regional hubs nationwide, with presence in 4 Countries: United States, Canada, India, and Singapore.
- We embrace a culture that honors and celebrates diversity of backgrounds, approaches, and experiences.
- We are guided by our core values: Customer Delight, Make It Happen, Think Big, and We Over Me.
