Requirements
- Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
- 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
- Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams. Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
- Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
- Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.
- Bachelor’s degree or equivalent experience in hospitality, business, or technology.
- Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
- Track record of career progression and developing high-performing teams.
- Excellent leadership and crisis management skills. confident handling of escalations and cross-functional alignment.
- Proven success working within international companies and adapting to both Thai and global business environments.
Nice to Have
- Sr Leadership Experience (managing managers)
- Advanced degree in Hospitality or Business
Work Arrangement
Remote (Worldwide)
Team
Team size: 15. Structure: Customer Success team
Additional Information
- High professional fluency in both Thai and English (spoken and written).
