As an Enterprise Customer Success Manager at Harvey, you will guide clients through their journey with Harvey, ensuring they adopt and derive maximum value from the AI technology. You will act as a trusted advisor, integrating Harvey into client workflows and helping define the future of work at top enterprises and leading law firms.
What You'll Do
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What We're Looking For
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms
- Direct experience managing large-scale technology projects
- Excellent communication and strategic planning skills
- Ability to influence stakeholders at various levels
- Results driven with the ability to ruthlessly prioritize competing tasks and demanding customers
- Team players described as committed, collaborative and proactive with a team-first mentality
Technical Stack
- AI solutions
- LLMs
Benefits & Compensation
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
Work Mode
Local to Mexico
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
