Monte Carlo is hiring an Enterprise Customer Success Manager to quarterback the relationship with our most significant and strategic customers, helping them bring trust to their data. You will lead the client journey from onboarding to adoption and value realization, partnering with Account Executives on growth strategies.
What You'll Do
- Lead and manage the entire client journey from onboarding to adoption and value realization.
- Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
- Effectively communicate business value to client executives through strategic reviews and insights.
- Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
- Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs.
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
- Project manage the customer journey using internal and external resources as needed.
What We're Looking For
- 3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients with over 10k employees.
- Demonstrated track record in an early-stage company or highly ambiguous environment.
- Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
- Ability to prioritize complex and competing objectives.
Nice to Have
- Delivering success for data products/solutions is highly preferred.
Work Mode
This is a global role.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
