Tava Health is looking for a Customer Success Associate to proactively support our long tail of customer accounts. In this role, you will manage a high volume of small to mid-sized customers, ensuring operational excellence, driving adoption, and identifying growth opportunities. You will play a crucial role in scaling our success function and delivering value within our mission-driven startup focused on scaling access to behavioral healthcare.

What You'll Do

Manage a large portfolio of small to mid-sized accounts.
Serve as the go-to contact for customers and guide them through their lifecycle.
Build lasting relationships that support long-term value and retention.
Support onboarding and implementation to ensure successful customer launches.
Help define and document goals, milestones, and best practices.
Set expectations and prepare customers for ongoing success.
Monitor usage data, proactively address issues, and drive feature adoption.
Deliver reporting and insights that inform customer strategies.
Support renewal processes and uncover upsell opportunities.
Collaborate with Sales, Product, Clinical, and Support to meet customer needs.
Provide feedback loops to internal teams to improve experience at scale.
Help build playbooks and scalable tools for success delivery.
Track KPIs including engagement, satisfaction, and account growth.
Maintain documentation of progress, risks, and strategic recommendations.

What We're Looking For

1–3 years in customer success, account coordination, client services, or similar roles.
A Bachelor's Degree in a relevant field.
Strong organization and time-management skills; excels in fast-paced environments.
Comfortable with data analysis and digital tools.
Clear and persuasive communicator.
Able to manage multiple accounts and prioritize effectively.
Thrives in collaborative environments.
Driven by customer outcomes and continuous improvement.
Curious, detail-oriented, and energized by learning and growth.
Excited to work in a mission-driven startup.

Nice to Have

Familiarity with healthcare, benefits, or HR tech.

Team & Environment

You will collaborate with Sales, Product, Clinical, and Support teams.

Benefits & Compensation

Competitive salary and stock options.
Free Tava mental health benefit for you and your family.
Medical and dental insurance for you and your dependents.
Monthly HSA contributions.
Generous PTO and paid holidays.
Paid parental leave.
Work from home flexibility.
Weekly team lunches.
Opportunity to shape a growing company and culture.

Work Mode

This is a hybrid role open to candidates in Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.