Ramp is looking for an Enterprise Customer Activation Manager | Bill Pay & Procurement to ensure our upmarket customers quickly unlock value from our AP Automation and Procurement products. You'll guide customers through implementation, configure workflows, and help them operationalize Ramp's tools to drive efficiency and compliance.
What You'll Do
- Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment.
- Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration.
- Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions.
- Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout.
- Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing.
- Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds.
- Provide structured feedback and insights to Product to inform roadmap prioritization.
- Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach.
What We're Looking For
- 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions.
- Strong project management and time management skills with the ability to keep multiple customers on track simultaneously.
- Excellent verbal and written communication skills, including the ability to explain complex workflows simply.
- Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions.
- Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions.
- Strong record of meeting or exceeding performance metrics in previous roles.
- Ability to anticipate customer needs and position product capabilities proactively.
- Comfort operating in a fast-paced, high-growth environment with evolving processes.
Nice to Have
- Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules).
- Background in financial services, Fintech, or SaaS implementations.
- Experience at a high-growth startup.
Team & Environment
This role is part of the Customer Activation team.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $10,000 per year).
- Parental Leave.
- Pet insurance.
- Centralized home-office equipment ordering for all employees.
- Health and Wellness stipend.
- In-office perks: lunch, snacks, drinks, and more.
- Budget for intra-office travel.
- Relocation support to NYC or SF (as needed).
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
