Florence; Remote - Italy; Toscana Remote (City) Full-time

Deliveroo is hiring an Account Manager - Firenze

About the Role

What You'll Do

Lead a portfolio of restaurant partners, focusing on cultivating strong, long-term relationships that contribute to network-wide success. Act as a trusted advisor by identifying performance trends and delivering actionable insights to improve operations and satisfaction.

Develop and implement strategic plans tailored to each partner’s goals, aiming to boost loyalty, performance, and overall market share. Use data to monitor outcomes and refine approaches over time.

Negotiate contract terms to enhance supply quality and strengthen the value offered to consumers. Take ownership of perimeter-level financial performance, proactively identifying growth opportunities and managing potential risks.

Requirements

You bring proven experience in account management or sales, with a track record of managing commercial relationships and delivering results. You’re comfortable interpreting P&L data and using financial insight to guide decisions.

Strong negotiation skills and the ability to influence outcomes are essential. You use project management and data tools effectively to organize workflows and support evidence-based strategies.

Preferred Qualifications

Familiarity with the Horeca, restaurant, or food service industry is a strong plus. Fluency in English will support broader collaboration, and excellent communication skills are key to building trust across diverse partners.

Benefits

Your contributions have a direct effect on customers, restaurant partners, and delivery teams. You’ll operate in a fast-moving, independent environment where initiative is valued and learning happens continuously.

Grow your capabilities as the business evolves, taking on meaningful challenges that extend beyond routine responsibilities. Work within inclusive, values-led teams that prioritize collaboration and respect individual working styles.

Required Skills
account managementsalescommercial relationshipsP&L understandingnegotiation skillsdata analysisproject managementdata and project management applications account managementsalescommercial relationshipsP&L understandingnegotiation skillsdata analysisproject managementdata and project management applications
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About company
Deliveroo
Deliveroo is a technology company that is transforming the way the world eats and shops by connecting customers, restaurants, and grocery stores with delivery riders through its platform. It operates a dynamic, tripartite marketplace focused on food and grocery delivery.
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Job Details
Department Commercial Italy
Category management
Posted 18 hours ago