Enterprise Architect – Dynamics 365 CRM and F&O
Role Overview
As an Enterprise Architect, you will provide strategic technical leadership for enterprise clients leveraging Microsoft Dynamics 365 CRM and Finance & Operations (F&O). You'll bridge business needs with scalable cloud solutions, ensuring robust architecture, seamless migrations, and long-term system health. Your expertise will guide clients from planning through implementation and ongoing support, with a focus on performance, integration, and future readiness.
Key Responsibilities
- Diagnose and resolve complex technical issues in Dynamics 365 environments by identifying root causes and implementing preventive measures.
- Translate business requirements into secure, efficient cloud architectures using Microsoft 365 technologies.
- Evaluate current system designs and configurations, then recommend improvements for scalability and maintainability.
- Advise on optimal approaches to accelerate deployment timelines and streamline migration efforts.
- Provide expert guidance on CRM and F&O best practices, including development, customization, and integration workflows.
- Lead root cause analysis for critical incidents and develop action plans to prevent recurrence.
- Collaborate with support teams to analyze ticket patterns and identify systemic issues.
- Design proactive interventions such as risk and health assessments to strengthen system resilience.
- Deliver technical architecture, installation support, and advisory services across client engagements.
- Support clients through system upgrades, ensuring minimal disruption and alignment with current standards.
- Act as the subject matter expert for Dynamics CRM/F&O, SSIS, SSRS, and related Microsoft platforms.
- Conduct customized training sessions—on-site or remotely—to build internal team capabilities.
- Communicate clearly with stakeholders at all levels, from technical staff to executive leadership.
- Present insights and recommendations effectively to influence technology adoption and strategic decisions.
- Stay current with evolving Microsoft technologies and assess their applicability to client environments.
Required Qualifications
- 10+ years of hands-on experience with Microsoft Dynamics CRM/F&O and 365 ecosystems.
- Extensive background in SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).
- Proven track record advising large enterprise clients on technical strategy and implementation.
- Deep understanding of Dynamics CRM components including entities, workflows, security models, UI, and solution management.
- Experience with Azure Logic Apps, Power Automate, Data Factory, PowerApps, and related integration tools.
- Skill in delivering technical presentations to diverse audiences.
Preferred Qualifications
- Familiarity with Microsoft Dynamics AX and scripting using PowerShell or VB Script.
- 5+ years in operations consulting or service delivery roles.
- Experience administering SCCM and integrating cloud services.
- Knowledge of F&O modules and configurations.
- Microsoft Azure Security or Network Engineer certification.
- Completion of Course 55078-A: Mobile Device Management.
Technical Environment
Microsoft Dynamics 365 CRM, Dynamics 365 F&O, SSIS, SSRS, Azure Logic Apps, Azure Power Automate, Azure Data Factory, PowerApps, PowerShell, VB Scripting, SCCM, Cloud Services Integration.
Company Values
We are committed to being an equal opportunity employer that celebrates diversity and inclusion. We welcome individuals of all backgrounds and perspectives. Our culture encourages authenticity—bring your full self to work. There is no tolerance for discrimination based on race, religion, gender, sexual orientation, age, veteran status, disability, or any other protected characteristic.
