PagerDuty is hiring an Enterprise Account Executive - New York

PagerDuty is looking for an Enterprise Account Executive in New York to acquire new business and drive growth within existing accounts. You will balance hunting for new opportunities and nurturing current customer relationships while selling our SaaS products to Enterprise-level organizations.

What You'll Do

• Highlight the unique value of our products and services to address challenges for new prospects and the evolving needs of existing customers.
• Build long-term relationships by solving customer pain points with tailored solutions.
• Establish and maintain strong, consultative relationships with new prospects and existing clients.
• Drive new business and expand existing accounts by identifying upsell and cross-sell opportunities.
• Manage complex, multi-product sales cycles across new and existing accounts, focusing on delivering strategic outcomes.
• Lead high-level conversations with senior executives (VP+) to drive interest, align initiatives, and secure support for new projects.
• Present tailored solutions, building credibility and trust, and demonstrating the value of PagerDuty’s offerings.
• Focus on acquiring new logos while nurturing and expanding relationships within existing accounts.
• Utilize a mix of inbound and outbound prospecting, including leveraging marketing, alliances, and BDR programs to identify and qualify new opportunities.
• Develop tailored strategies to penetrate target accounts and identify decision-makers, influencers, and key stakeholders.
• Collaborate with internal teams and resources to ensure effective territory and account management.
• Drive sales cycles by ensuring accurate forecasting, managing pipelines effectively, and closing deals with new and existing customers.
• Coordinate with internal teams to ensure customer needs are met and all commitments are fulfilled, contributing to long-term strategic growth.
• Document key customer interactions, including qualification, next steps, and value propositions using frameworks like MEDDICC and COM.
• Develop a strategic plan to map out target accounts, identify priorities, and collaborate with cross-functional teams to drive growth.
• Use historical data, market insights, and competitive intelligence to inform sales strategies and forecasts accurately.

What We're Looking For

• 8+ years of field sales experience, preferably in SaaS or software sales.
• 4+ years of experience managing existing accounts and expanding into new areas within those accounts.
• Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies.
• Previous experience in a multi-product selling environment.
• Ability to travel approximately 30%.

Nice to Have

• Proven success in acquiring new business while growing existing accounts.
• Strong time management, deal management, and analytical skills.
• Consistent track record of exceeding sales targets in both acquisition and account expansion.
• Experience with MEDDIC, SPIN, Challenger Sales, and similar sales methodologies.

Team & Environment

This role reports to a Regional Sales Director.

Benefits & Compensation

• Base salary range: $130,000 - $160,000 USD.
• Comprehensive benefits package.
• Flexible work arrangements.
• ESPP (Employee Stock Purchase Program).
• Retirement or pension plan.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO.
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent.
• Paid volunteer time off: 20 hours per year.
• Company-wide hack weeks.
• Mental wellness programs.

Work Mode

This is a hybrid position based in the Remote (USA) area.

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.