The Cigna Group is hiring an Enrollment/Billing Senior Representative, Cigna for Employers Helpline - Remote

The Cigna Group is looking for an Enrollment/Billing Senior Representative to join our Consumer Onboarding and Service Department. In this role, you will be a key resource for our Select segment client base, matrix partners, clients, and brokers, providing service through the Cigna for Employers portal.

What You'll Do

• Monitor a dedicated phone line to manage inquiries from external clients, brokers, and internal stakeholders.
• Conduct analysis of multifaceted problems, propose recommended solutions, and drive resolution.
• Communicate timely, important, and complex information to appropriate levels of the organization.
• Utilize technical, investigative, and troubleshooting skills to resolve issues.
• Facilitate discussions and act as a subject matter expert on all Client Resources portal applications and reporting.
• Support the creation and amendment of security access for portal users.
• Follow basic inventory management disciplines for managing your workload.
• Facilitate scheduled WebEx training sessions for customers on portal navigation and usage.
• Act as a resource for matrix partners, including Sales and Client Advocacy, as well as clients and brokers.
• Support front line troubleshooting and security access management for the portal.

What We're Looking For

• High school diploma or GED.
• Flexibility to accommodate a standard work schedule within the department’s hours of operation: Monday-Friday, 6:00 am - 4:30 pm MST.
• Minimum of three years of relevant customer service experience in a fast-paced environment.
• Ability to effectively problem solve inquiries to resolution.
• Technical acumen, investigative and trouble shooting skills.
• Excellent communication (oral and written) and organization skills.
• Ability to excel in a fast paced work environment and adapt to meet deadlines.
• Willingness to support team goals while maintaining individual performance.
• Proficiency using MS Office software, with a focus on Excel, Word, Outlook, and OneNote.
• Internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice to Have

• Bachelor’s degree.
• Experience performing in a client facing capacity.

Technical Stack

• MS Office: Excel, Word, Outlook, OneNote

Team & Environment

You will be part of the Consumer Onboarding and Service Department, serving as a critical resource for internal partners and external clients.

Benefits & Compensation

• Hourly Compensation: $19 - $29 USD
• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.

Work Mode

This is a remote position.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.