CROSS BORDER TALENTS is hiring an English Customer Support Agent - Cairo based / Egypt

Cross Border Talents is recruiting English Customer Support Agents to work in Cairo, Egypt. Key Responsibilities and Accountabilities - Handle inbound calls consistently meeting and maintaining Department standards and goals. - Ability to provide expert advice and accurate information to customers. - Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs. - Resolve calls and only escalating when all options have been ruled out. - Provide clear and concise documentation of all cases. - Meet schedule adherence goals set forth by the client. - Periodically make outbound calls to customers to follow up on a variety of issues. - Use multiple applications during call. Decision Making Authority - Decisions Expected - Resolving customers issues - Addressing customers’ requirements Main Job Requirements - Education and Specific Training - University Graduates or an equivalent degree - College Drop outs: high school graduated or university drop outs for at least one year. - Work Experience - No Particular experience is required. - Previous customer experience is a plus. - Technical Skills - Excellent command of the English Language (B1/B2) - Ability to use computers - Ability to use internet applications - Typing speed of minimum 20 W/M & 80% accuracy - Competencies and Specific Skills - Great verbal & written communication skills. - Has an ability to handle the customers’ issues. - Has the ability to solve problems in a short period of time. - Has the flexibility & adaptability towards the working conditions & hours. Benefits - Highest net salary in the industry range. - Language Bonus - You will be receiving your KPIs in the Euro equivalent - Overnight allowance - VPN Mobile allowance - Social insurance. - Medical insurance