Responsibilities
- Work with customers to resolve their application and product issues, allowing the customer to maintain or improve their system.
- Join the Information Software team focused on Innovation Suite of products.
- Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
- Provide technical support for the FactoryTalk Suite of products with a concentration on Information Software products.
- Provide support services via phone, screen sharing and email to Developers, System Administrators, Field Consultants, and Engineers.
- Provide after-hours support and weekend support on a rotational basis to support 24x7 global customers.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- Other local benefits
Work Arrangement
Hybrid
Team
Structure: Focused on Innovation Suite of products, providing support for FactoryTalk Production Center/Pharma Suite and MES technology.. Reports to: TEAM LEAD, REMOTE SUPPORT
Additional Information
- After-hours support required on a rotational basis
- Weekend support required on a rotational basis
- Support provided globally on a 24x7 basis
- Hybrid work policy: employees expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless out of office for business obligations
