Rockwell Automation is hiring an Engineer, Remote Support

Rockwell Automation is looking for an Engineer, Remote Support to join our team. In this role, you will work directly with customers to resolve their application and product issues, specifically supporting our Information Software team’s Innovation Suite. You'll provide critical technical support services and create resources to benefit both customers and internal teams.

What You'll Do

• Work with customers to resolve their application and product issues.
• Provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products.
• Provide support services via phone, screen sharing and email to Developers, System Administrators, Field Consultants, and Engineers.
• Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
• Provide both after-hours support and weekend support on a rotational basis to support 24x7 customers globally.

What We're Looking For

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, or other relevant degrees.
• Understanding of Rockwell Software products including but not limited to FactoryTalk Production Centre, Pharma Suite, Modular Framework and CPG.
• 3+ years’ experience troubleshooting, implementing, and or design of industrial process and/or automation systems.
• Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.
• Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ).

Nice to Have

• Experience with Microsoft SQL Server (Configuration and development of SQL code), PostgreSQL, SSRS, Oracle RDBMS, Microsoft Office.
• Programming experience in at least one of the following: Visual Studio, Java, JavaScripting, Python, R, C# or C++ or equivalent.
• Knowledge of protocols such as LDAP, SSL/TLS.
• Experience with Kubernetes and Dockers.
• Familiarity with Storage Networking & Cloud Computing (Microsoft Azure or AWS).

Technical Stack

• Rockwell Software: FactoryTalk Production Centre, Pharma Suite, Modular Framework, CPG.
• Infrastructure: Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases.
• Open Source: Apache Web-Server, Apache Tomcat, OpenDS, JBoss, Active MQ.
• Databases: PostgreSQL, SSRS, Oracle RDBMS.
• Development Tools: Microsoft Office, Visual Studio, Java, JavaScripting, Python, R, C#, C++.
• Protocols & Technologies: LDAP, SSL/TLS, Kubernetes, Dockers.
• Cloud Platforms: Microsoft Azure, AWS.

Team & Environment

You will report to the Team Lead, Remote Support.

Benefits & Compensation

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development.

Work Mode

This role offers a hybrid work mode and is based in Hyderabad, India.

We welcome all makers, forward thinkers, and problem solvers. Rockwell Automation is dedicated to building a diverse, inclusive and authentic workplace.