Deloitte is seeking an Engagement Support Analyst to join our national support team. In this role, you will be a centralized point of contact, assisting audit professionals across Canada with critical client relationship management processes. You'll work in a dynamic virtual team setting, balancing collaborative efforts with independent tasks while managing tight deadlines and adapting to evolving conditions.
What You'll Do
- Input account and opportunity data in Salesforce/CRM while adhering to firm protocols.
- Update and edit opportunities for the Audit practice.
- Perform simplified, background, and conflict checks.
- Generate CAEA and handle pricing tool uploads.
- Create and edit WBS codes in SAP with a high degree of accuracy.
- Respond to requests quickly and concisely.
- Participate in ad hoc special projects as required.
- Liaise with other Deloitte teams.
- Demonstrate discretion, confidentiality, and professional conduct at all times.
What We're Looking For
- Bilingualism in French and English is required due to interactions with National & Global clients and project teams.
- Advanced skills in Microsoft Office package (Word, Excel, Outlook).
- Ability to prioritize and project manage your workload.
- Ability to work accurately and effectively under pressure in a constantly changing environment.
- Possess strong communication skills with the ability to provide concise and professional instructions to practitioners.
- Ability to work effectively in a virtual team environment as well as independently.
- Understand the business needs of practitioners to provide efficient service.
Nice to Have
- Salesforce/CRM knowledge.
- SAP knowledge.
- Audit Pricing tool process knowledge.
Technical Stack
- Salesforce/CRM
- SAP
- Microsoft Office (Word, Excel, Outlook)
- Audit Pricing tool
Team & Environment
You will join the Audit Central Team (ACT), a centralized point of contact for all Audit & Assurance related CAEA, WBS and Pricing inquiries. You'll be part of a national support team of experienced coordinators.
Benefits & Compensation
- Compensation: $47,000 - $78,000
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as 'Deloitte Days'
- Dedicated days for learning (Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure
- Regular paid vacation days
- Variable pay opportunities (bonus program)
Work Mode
This is a remote position open to candidates in Montreal, QC, Brossard, QC, Burlington, ON, Calgary, AB, Edmonton, AB, Fredericton, NB, Halifax, NS, Kitchener, ON, Laval, QC, Moncton, NB, Ottawa, ON, Quebec City, QC, Regina, SK, Saint John, NB, Saskatoon, SK, St. John's, NL, Toronto, ON, Vancouver, BC, Victoria, BC, Winnipeg, MB.
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.
