Responsibilities
- Facilitate CHE (Comprehensive Health Evaluation) completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
- Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
- Organize outreach efforts by urgency and importance to maximize patient impact
- Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
- Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
- Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Requirements
- High School Diploma or GED
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills, active listening, and motivational engagement techniques
- Highly organized, with excellent time management and follow-through
- Ability to work both autonomously and collaboratively with care team members
- Home workspace must provide a quiet, private environment with reliable high-speed internet
Nice to Have
- Associate’s or Bachelor’s Degree
- 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles
- Prior healthcare experience
Benefits
- Medical
- Dental
- Vision
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Access Headspace®
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Work Arrangement
Hybrid
Additional Information
- Travel within the assigned market in Central Houston, TX to DaVita clinics and/or Nephrology Practices. Work in clinics/partner practices 3-4 days per week; remaining days remote
- No nights/weekends
- Willing to travel locally using your own vehicle
- Position Details Full-Time, Monday–Friday schedule
- Daily start time flexible between 7:00–8:00 AM
- When working from home: Home workspace must include a quiet, private space with high-speed internet
- We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks
- We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws
