About the Role
Role details below.
Responsibilities
- Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models.
- Use market insights to identify realistic opportunities and maximize impact.
- Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint.
- Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving.
- Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience.
- Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results.
Requirements
- Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
- Bachelor’s degree in Business, Finance, Project Management, or Client Services.
- 5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, including project or account management experience, particularly with brands importing from China.
- Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams.
- Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time.
Nice to Have
- Alignment with company values and passion for pursuing ecommerce excellence.
- Willingness to learn and grow in the role, even if not all qualifications are met.
- Diverse backgrounds and non-linear career paths are welcomed.
- College degree not required; open to non-traditional candidates.
Benefits
- Flexibility to take care of yourself with a work culture that promotes results and encourages taking time off when needed.
- Generous vacation policy.
- Paid time-off for your wedding week.
- Paid parental leave.
- Support for parents of growing families.
- Opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice each year.
- Recognition through Spreetail Spotlight Awards for impactful contributions.
- Affordable medical, dental, and vision plans with coast
