About the Role
Role details below.
Responsibilities
- Check patients in for their scheduled virtual appointments and verify required information.
- Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
- Collect and document patient copays or outstanding balances.
- Enter clinical and administrative information into patient charts with accuracy and attention to detail.
- Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
- Assist with general administrative tasks to support smooth virtual clinic operations.
- Maintain patient confidentiality and adhere to HIPAA standards at all times.
Requirements
- Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
- Comfort and confidence guiding patients through technology challenges multiple times per shift.
- Excellent communication and customer service abilities.
- Strong attention to detail and organizational skills.
- Comfortable learning and working within digital tools and EHR systems.
- Ability to work independently and follow established workflows.
- Professionalism, reliability, and willingness to learn.
Nice to Have
- Interest in healthcare, clinical operations, or health administration.
- Prior experience in tech support, customer service, or administrative roles is a plus.
Benefits
- Building a diverse team is critical to our success and actively practiced.
- NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
- Team impact is felt globally as they help patients with cardiopulmonary diseases better understand and manage their health.
- Opportunity to work in a mission-driven startup environment aligned with company values.
Additional Information
- The role requires extensive technology troubleshooting to assist patients with virtual appointment platforms.
- HIPAA compliance is mandatory.
- Startup environment with emphasis on company values: Patient obsessed, Act like an owner, Focus on what matters, Build to learn, Practice confident humility.
- The position is not suitable for everyone due to the demands of startup life.
- Discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law is not tolerated.
