About the Role
Role details below.
Responsibilities
- Manage client relationships, needs, and oversee implementation services estimation, delivery, and controls across multiple engagements.
- Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Manage Project Budget, Margin, Scope, and Schedule within initial parameters.
- Independently identify internal and external project risks and provide fit-for-purpose mitigations.
- Assess customer feedback and refine products and service offerings with internal owners and providers.
- Facilitate and guide discussions on the infrastructure sizing, positioning, and architectural implementation of capabilities with engineering and data science leads.
- Prioritize and schedule work based on company KPIs and multiple team’s capacity and availability.
- Iterate on and help evolve the product lifecycle workflow and capabilities and coordinate release coordination.
Requirements
- Have 2-5 years’ of experience leading project teams and-or cross-functional projects.
- Are organized, ambitious, and take ownership when relevant and delegate as needed.
- Have a Bachelor’s or Military experience in a related field.
- Have an excellent understanding and practical experience with modern project management methodologies and software engineering processes.
- Have excellent communication skills.
- Thrive in the executing and iteration of efficient processes.
- Can identify, manage, and mitigate risk, contingencies, reporting, and operations.
- Can leverage lessons learned to feedback and improve process and best practices.
- Can highly collaborate with partners, internal team members, consultants, third-party sellers, and customers.
- Must be currently located within either the EST or CST regions of the United States.
Nice to Have
- Master's Degree in Computer Science or STEM degree program or equivalent combination of skills and experience.
- Data science degree or background in previous roles.
- Previous Services experience in a SaaS company.
- Project Management/Scrum certifications (CAPM, PMP, etc).
Additional Information
- Must be currently located within either the EST or CST regions of the United States.
