The Engagement Manager at Nexthink plays a key role in ensuring the successful delivery of our solutions and services within customer environments. This position oversees the entire engagement lifecycle, from sales support through delivery and billing, while managing project teams and driving customer satisfaction.
What You'll Do
- Own the entire services engagement lifecycle: from assisting the services sales process and managing the services contracting process, through to successful delivery, sign-off and billing with no customer disputes
- Lead the engagement implementation team, manage ongoing staff resourcing
- Produce and maintain all relevant project documentation: scoping, statements of work, project plans, budgets, risk registers, change orders and status reports
- Provide advice and guidance relating to the impact of the solution on a customer’s organization, pro-actively recommending approaches to mitigate any delivery risk to the engagement
- Identify further opportunities to provide incremental value within a customer and work with commercial teams to progress
What We're Looking For
- Proven track record of project managing enterprise software deployments on behalf of vendors
- Strong technical and communication skills
- Ability to establish and maintain confidence with colleagues and customers
- Ability to travel as and when required
