Responsibilities
- Deliver prompt technical support to employees across the organization.
- Configure and maintain endpoint management platforms and mobile device management solutions for Windows, MacOS, and iOS devices.
- Lead endpoint initiatives from planning through completion, including scheduling, risk evaluation, resource coordination, and final delivery.
- Manage installation, ongoing maintenance, and real-time troubleshooting of audiovisual systems in meeting spaces, including MTRs, ResourceXpress, Shure, and Crestron equipment.
- Establish and uphold standardized device configurations and automated deployment workflows for endpoints.
- Collaborate with the core technology team to enforce configuration standards, identify deviations, and resolve security vulnerabilities.
- Evaluate existing IT services and propose enhancements to improve performance and security posture.
- Utilize deployment tools such as SCCM/MCEM for software and system distribution.
- Design and implement scalable solutions for efficient device provisioning and lifecycle management.
- Package and deploy software in alignment with approved system designs and organizational standards.
- Exchange technical expertise and mentorship with IT team members to support mutual professional development.
- Act as a point of escalation for hardware, software, and network-related issues.
- Develop and manage compliance configurations for all managed devices.
- Partner with the technology team to enforce security policies, manage full-disk encryption, and ensure adherence to security benchmarks.
- Produce and update comprehensive documentation for configurations, procedures, and support activities.
- Generate operational reports to track device health and inform decision-making.
- Keep precise records of all IT equipment and assets.
- Maintain up-to-date process, repair, and change documentation within ServiceNow for effective knowledge sharing.
- Organize and conduct training sessions for new and current staff on equipment and network usage.
- Participate in on-call duties, off-hours maintenance, and emergency response to maintain system uptime.
- Travel occasionally to other company locations to support projects or operations.
Compensation
Base Salary Range: $95,000 - $125,000 annually – Los Angeles location only.
Work Arrangement
On-site
Other
- Work at a computer for extended periods.
- Move between standing, sitting, walking, talking, and hearing throughout the day.
- Lift up to 40 lbs.
- Travel to other offices as needed.
- Base Salary Range: $95,000 - $125,000 annually – Los Angeles location only.
- Only applications received through our website will be considered.
- For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
- Participate in an on-call rotation, after-hours maintenance, and incident response to ensure continuous network and systems availability.