What You'll Do
Provide on-site technical support for employees in Singapore, resolving issues that cannot be handled remotely. Diagnose and fix problems across desktop environments, network-connected applications, production systems, and hardware devices. Set up and configure laptops and desktops running Windows or Mac OS for new employees and manage hardware upgrades.
Handle the delivery and setup of requested equipment either through IT department pickups or direct deployment at workstations. Oversee local asset tracking and ensure accurate inventory records. Support the full employee lifecycle by assisting with onboarding, role changes, and offboarding processes.
Maintain and troubleshoot conference rooms and meeting technology, including audiovisual systems, projectors, and video conferencing tools. Monitor and manage all support tickets, ensuring timely responses, proper prioritization, and resolution within defined service level targets. Escalate complex issues to higher-level teams when needed and coordinate with third-party vendors to close outstanding cases.
Work closely with international support teams to align practices and strengthen global collaboration. Partner with senior staff on system updates, software rollouts, patch management, and imaging tasks. Engage with local leadership to assess support needs and plan effective solutions. Identify opportunities to improve service delivery through automation, self-service options, and process enhancements. Promote the use of enterprise applications and support audit-related activities in coordination with technical and business units.
Requirements
You must be fluent in both Mandarin Chinese and English. Strong technical expertise with Windows and macOS is essential, along with hands-on experience in Microsoft Office 2016, Office 365, and Microsoft Teams. Familiarity with iOS and Android platforms, mobile devices, and common peripherals is required.
Experience with ServiceNow or similar call management systems is necessary. You should also have practical knowledge of Teams conferencing, enterprise voice solutions, and audiovisual setups including TVs, projectors, and conference room technology. Working knowledge of SCCM, basic networking principles, and ITIL frameworks is expected. Prior experience in a multinational environment is important for success in this role.
Benefits
This is an on-site position based in Singapore, requiring in-person support for local users. You will work directly with employees and systems across the region while collaborating with global IT teams to maintain consistent service standards and drive continuous improvement in end user support.
