Pennant Services is hiring an EMR Market Specialist to act as the essential link between our Electronic Medical Record systems and the clinical and business teams in designated regions. You will develop tailored training, provide hands-on support, and own system success to enhance documentation quality, workflow efficiency, and compliance.
What You'll Do
- Develop Pinnacle-specific EMR training content and curriculum tailored to regional needs.
- Assist with the training process for newly onboarded leaders.
- Facilitate training sessions at basecamps for clinical and business leadership.
- Deliver on-site training and support across facilities as needed.
- Coach staff on EMR best practices to enhance documentation quality and workflow.
- Create and implement Standard Operating Procedures and maintain thorough documentation of EMR-related processes.
- Support regional acquisitions and mergers by providing on-site EMR expertise during go-live events.
- Maintain strong relationships with Clinical Market Leaders, Clinical Directors, Executive Directors, and Business Office Managers.
- Serve as a trusted resource and advisor for EMR-related inquiries and initiatives.
- Own the success and report out on EMR utilization within your assigned region.
- Collaborate with clinical leadership to identify system gaps, inefficiencies, and opportunities for improvement.
- Support compliance efforts by assisting with SOX and other audit-related processes.
- Act as a subject matter expert for EMR functionality, troubleshooting, and optimization strategies.
- Consolidate clinical data and collaborate with the Clinical Informatics Representative to identify regional clinical trends.
- Assist with auditing requests and data pulls for both business and clinical operations.
- Act as a regional advocate for EMR integrations, implementation, and optimization of third-party marketplace vendor tools.
- Design and implement evaluation tools for new residents.
- Lead rollout and adoption of clinical and financial projects across markets.
- Coordinate Pharmacy Connect initiatives to integrate EMR with local pharmacy systems.
- Manage eMAR backup processes and other EMR-related operational projects.
What We're Looking For
- Bachelor’s degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or a related field (or equivalent experience).
- 3+ years of experience working with Electronic Medical Records systems in a healthcare setting.
- Strong understanding of clinical workflows and healthcare operations.
- Experience in training, curriculum development, and coaching within clinical or business environments.
- Proven ability to manage projects, including rollouts, evaluations, and system integrations.
- Familiarity with EMR integrations and third-party vendor tools within healthcare marketplaces.
- Analytical mindset with experience in data consolidation, trend analysis, and identifying areas for improvement.
- Ability to travel within assigned regional markets and provide on-site support as needed (30% travel).
Technical Stack
- Electronic Medical Records systems
- Third-party marketplace vendor tools
Team & Environment
This role collaborates closely with clinical and business leaders, serving as a key liaison and advisor for EMR initiatives.
Benefits & Compensation
- Medical, dental, vision insurance
- 401(k) with company match
- Generous PTO and holidays
- Professional development opportunities
Work Mode
This is a remote position requiring travel within assigned regional markets.
Pennant Services is an equal opportunity employer.
