Responsibilities
- Monitoring multiple online portals for incoming transport requests and claiming runs that fit within operational capacity
- Managing inbound requests across approximately 20 channels — portals, email, Microsoft Teams, text, phone, and direct CAD feeds
- Loading and managing confirmed runs accurately within the CAD (Computer-Aided Dispatch) system
- Communicating via phone and online radio (VoIP) with transport teams
- Prioritising competing requests and making quick, sound decisions under pressure
- Identifying and flagging capacity issues before they become problems
Requirements
- Previous experience in a dispatch, medical admin, emergency services, or similar high-volume coordination role
- Strong multitasking ability
- Tech-savvy and comfortable learning new platforms quickly
- Excellent written and verbal communication skills
- Calm under pressure with strong prioritisation instincts
- High level of integrity and accountability
- Resilient and emotionally steady
Additional Information
- Working Hours: Rotating shifts covering Monday – Sunday | 40-hour / 5-day work week. Shifts may include up to 12 hours across 2–3 days, with shorter shifts on the remaining days. Weekly schedules alternate between team members. Exact shift times will be confirmed during the process (U.S. business hours apply).
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered.
- Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered.
