Based in London, this role leads customer research efforts across the EMEA region, delivering actionable insights that shape brand, marketing, merchandising, and strategic initiatives for two leading fashion labels. As the local expert, you will represent the voice of the customer within the organization and ensure research informs key business decisions.
Key Responsibilities
- Design and manage both qualitative and quantitative research programs tailored to the EMEA market
- Translate complex findings into clear, strategic recommendations for brand and business teams
- Partner with regional and global teams in insights, marketing, digital, and merchandising to align research with business goals
- Advocate for customer-centric strategies by ensuring insights are understood and acted upon
- Collaborate closely with the Customer Insights Manager to prioritize research needs and deliver timely results
Qualifications and Skills
Successful candidates will bring a solid foundation in research methodologies and a strong analytical mindset. Experience in fashion or retail is essential, with proven ability to interpret data and communicate insights effectively.
- Strong written and verbal communication skills, with the ability to present findings to diverse audiences
- Deep familiarity with consumer behavior in the retail space
- A natural curiosity about customers and a drive to solve business challenges through insight
- Ability to craft compelling, data-driven stories that guide decision-making
